Shipping & Delivery Policy
Last Updated: [juny 18, 2026]
Shipping Policy
Thank you for shopping with Motumba Soap & Soul. We are committed to processing and delivering your order as quickly and efficiently as possible.
Shipping Availability
We currently ship only within the United States.
At this time, international shipping is not available.
Orders placed with delivery addresses outside the United States cannot be processed.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Rates
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard | 4–8 Business Days | $6.95 (Free on orders $50+) |
| Express | 2–3 Business Days | $19.95 |
| Overnight | 1–2 Business Days | $25.95 |
Delivery times are estimates and begin once the order has been processed and shipped.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.
Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Carrier delays
- Severe weather conditions
- Natural disasters
- Holidays
- Incorrect shipping information provided by the customer
We are not responsible for shipping delays caused by third-party carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided, additional shipping charges may apply to reship the package.
Returns & Defective Products Policy
Due to the nature of our products, including cosmetics and personal care items, we cannot accept returns or exchanges unless the product is defective.
Defective Products
If you receive a defective or damaged product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the defective or damaged product (if applicable)
After review, we will provide either:
- A replacement product, or
- A full refund
at our discretion.
Contact Us
If you have any questions regarding shipping, delivery, or defective product claims, please contact us
Motumba Soup & Soul
Email: support@motumba.com
Phone: +1 516-359-8753